Global Support
To ensure your continued satisfaction, we’ve built a global support network through our subsidiaries and trusted distributors. This enables us to deliver fast and reliable after-sales service, wherever you are in the world.
Installation service
Whether you’re moving your Synova machine to a different floor or a new factory site, our specialized technicians take care of the reinstallation of your machine. From the installation to the commissioning, we ensure you have a smooth restart of your production.
Preventive maintenance services
Regular maintenance is key to minimizing downtime and extending the life of your equipment. Our service engineers perform detailed inspections, replace critical wear parts, and perform functional testing to maintain optimal system performance.
Preventive maintenance steps
Discover our preventive maintenance programs:
Synova Care
Ideal for ensuring the long-term reliability of your systems, this package provides regular preventive maintenance to keep your equipment running smoothly.
Synova Premium
Includes all the benefits of Synova Care with additional discounts on wear parts, spare parts, consumables and other services.
Repair services
When issues arise, Synova is here to support you. We offer dedicated repair services to keep your systems performing at their best. From unexpected breakdowns to technical irregularities, our global team is ready to respond quickly and efficiently.
Helpline support
Our HelpLine is your first point of contact for any technical issue. Available globally, our experienced technicians provide immediate assistance by phone, helping to identify problems and recommend effective solutions.
Remote service
Our remote service complements the HelpLine and gives you even a faster and more efficient support. Through a secure internet connection, our technicians can remotely access your equipment to perform diagnostics in real time, often resolving issues without the need for an on-site visit.
On-site repairs
Our certified service technicians are available worldwide and can reach your facility quickly whenever needed. With expertise across all Synova systems, they bring in-depth technical knowledge to every intervention. They are equipped to diagnose faults, perform repairs, calibrate systems, and restore both machine and laser alignment, ensuring your equipment runs smoothly.
Spare and wear parts
Our experienced spare parts team is dedicated to efficiently identify the parts you need. At Synova we make sure your needs are met in a timely manner by keeping original spare parts and consumables in our global logistics network. With Synova original parts designed specifically for your machine, you ensure long term quality and consistency in your production.
Get in touch with our team
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